Refund, Return & Exchange Policy

At Batskart, we request all customers to carefully review the product images, descriptions, specifications, size, weight, and other details before placing an order. By placing an order, the customer acknowledges and agrees to the following policy.

1. No Returns or Exchanges

We do not accept returns or exchanges for reasons including, but not limited to:

• Size, weight, or product dimensions not meeting the customer’s personal preference.
• Product quality or performance not matching the customer’s expectations.
• Product appearance, shape, design, or feel being different from personal preferences.
• Change of mind or ordering the wrong product.

Please carefully review all product images, descriptions, specifications, and other information before making your final purchase decision.

2. Product Images and Descriptions

Customers must review the product images and written descriptions thoroughly before ordering. Products will be supplied according to the specifications and details mentioned on the product page.

Minor variations in colour, grain patterns, natural wood appearance, or finish may occur, particularly in cricket bats made from natural willow. Such natural variations do not automatically qualify a product for return or exchange.

3. Damage During Transportation

An exchange may be considered only if the product is damaged during transportation and the customer provides the required evidence.

To request an exchange for transit damage, the customer must:

• Record a clear, continuous video of the parcel delivery and package opening.
• Show the outer packaging, shipping label, and product condition in the video.
• Report the damage immediately upon delivery and provide the video and supporting photographs to our customer support team.
• Keep the original packaging and shipping materials until the claim has been reviewed.

Claims without a valid package-opening video recorded at the time of delivery may not be accepted.

4. Strict Reporting Deadline

Any claim for damage during transportation must be reported on the day of delivery, along with the required video evidence.

We will not accept damage-related exchange requests made the following day or after the delivery-day reporting deadline. Customers are therefore advised to inspect their parcel carefully at the time of delivery.

5. Exchange Approval

All damage-related exchange requests are subject to verification and approval by Batskart. If the claim is approved, the replacement or exchange process will be communicated to the customer.

No exchange will be provided for personal preferences, product selection errors, or reasons other than verified transportation damage, subject to applicable consumer protection laws.

6. Refunds

Refunds are not provided for changes of mind, personal preferences, size or weight preferences, or dissatisfaction where the product matches its listed description and specifications.

If a refund is legally required or otherwise approved following verification of a valid claim, the customer will be informed of the applicable process.

7. Contact Us

For delivery damage claims or questions about this policy, please contact Batskart customer support through the contact details provided on our website.

By placing an order, customers acknowledge that they have read and understood this Refund, Return & Exchange Policy.